With the growing evolution of Artificial Intelligence (AI), companies across various sectors are beginning to adopt autonomous AI agents to automate tasks, reduce costs, and improve efficiency.

These agents, more sophisticated than traditional chatbots, are capable of performing complex activities, such as discovering new drugs, analyzing financial data, and even writing code. However, despite their promise to transform the corporate future, implementation requires caution. Below, see how some major companies are utilizing AI agents:

1. Johnson & Johnson

The pharmaceutical giant Johnson & Johnson is applying AI agents in the drug discovery process, particularly in the stage of chemical synthesis. With an enormous number of variables to consider, such as temperature and chemical reactions, the company uses agents to determine the best timing for critical processes, like solvent exchange.

This automation accelerates the process, reducing the time needed to achieve promising results.

2. Moody’s

In a bold move, Moody’s has incorporated AI agents to perform complex financial analyses.

These agents work collaboratively, managing information independently and providing new insights into complicated topics, such as the impact of geopolitical risks on corporate finances.

Moody’s has learned that the key to these agents’ effectiveness is their ability to operate without overload, performing specific tasks more efficiently than multitasking humans.

3. eBay

eBay is implementing AI agents that not only assist in writing code but also streamline the buying and selling process on the platform.

By integrating its own infrastructure of agents, eBay enables these bots to adjust preferences and learn from employee interactions, creating more precise and autonomous solutions over time.

4. Cosentino and Deutsche Telekom

Companies like Cosentino and Deutsche Telekom are also utilizing agents to optimize customer service. While Cosentino uses these agents to replace manual customer service work, Deutsche Telekom has gone even further by developing an internal agent, askT, which helps its 80,000 employees access information about policies and benefits.

Conclusion

Although the potential of AI agents is vast, balancing innovation with control will be the key to ensuring the success of this technology.

Companies that strategically and ethically implement these agents will gain a significant advantage in terms of efficiency and innovation.

At Softo, this concept is a reality with Agentic Now, our AI agent factory—a strategic approach that explores the use of AI agents for complex automation and customized solutions for our clients.

Reference: Original article – How Are Companies Using AI Agents? Here’s a Look at Five Early Users of the Bots (Wall Street Journal)